Help

Credit Card Security

We appreciate that our customers need to know that their credit or dedit card details will be secure when using this payment method to make an order. Our system encrypts your credit card number and stores it on a secure SSL certified server only for the short time between the placing of the order and receipt of the order by us. Once your order has been logged by us, your credit card details are erased permanently from the server. We believe that this system provides complete security for our customers.

If you encounter a difficulty when sending your credit card details, please check that your browser is capable of processing 128 bit security. With Internet Explorer, for example, you can check this by clicking on Help, then ' About Internet Explorer '. If your browser does not support this strength of security, you can still complete your order by selecting the option to send your payment details separately. However, as this same problem is likely to arise with other shopping and direct banking web sites, we advise you to upgrade your browser as soon as possible to the current version.

Cookies

In common with most on-line shopping systems, our shopping trolley requires that your browser supports cookies. A cookie is used to track the contents of your order and is deleted from your computer once the order is complete. No other data is placed on or retrieved from your computer.

If you discover that your shopping trolley is not keeping track of your purchases, you will need to either switch to a cookie-enabled browser or enable the use of cookies in your existing browser. In Microsoft Internet Explorer 4+, this setting can be found in Tools / Internet Options / Security / Internet / Custom Level / Cookies. Users of other browsers should refer to the ' Help ' section of their browser.

Getting More Help

If you have any other questions or experience any difficulty using our web site, please do contact us using our e-mail enquiry form.