• Prices
  All prices are displayed in Pounds GB and are inclusive of VAT.
• Guarantee
  All products are sold with a minimum of one year's guarantee.
• Security
  Your credit card / debit card details are encrypted and stored on a secure server. They are erased permanently once your order has been processed.
• Debiting your Credit / Debit Card
  We will not take payment from your credit / debit card until your order is ready to be dispatched.
• Back Orders
  If an item is not in stock, we will back order this for you, but we will always contact you by e-mail to advise you of the situation and provide you with the option of cancelling your order.
• Dispatch Times
  We aim to dispatch all orders within 5 working days of receipt of your order.
• Delivery Addresses
  While for reasons of security we will normally only deliver goods to the credit / debit cardholder's address, we will consider an alternative delivery address on request. This can be done by sending us your order number and delivery instructions using our e-mail enquiry form immediately after completing your order. Alternatively, you can telephone us.
• Delivery Charges to Mainland UK
  Our delivery charges vary according to the total value of each order:
  • Up to £20 = £6.50
  • £20 to £50 = £8.95
  • £50 to £75 = £10.95
  • £75 to £100 = £12.95
  • £100 to £250= £14.95
  • £250 to £500= £19.95
  • £500 to £1,000= £24.95
  • Over £1,000 = FREE
  Save money by buying several items at the same time!
• Delivery Charges Outside Mainland UK
  Delivery to addresses outside mainland UK will incur an additional delivery charge. We will contact you by e-mail to invite you to accept the adjusted order value before dispatching your order.
• Cancellation
  You may cancel your order by writing to us by post or e-mail within 7 working days of receipt of the goods by you. You must then return the goods to us within 14 days at your expense in an undamaged, unused and unopened condition. We will refund the cost of your order subject to deduction of our delivery charge and a nominal handling charge of £30.00 + VAT. This does not affect your statutory rights.
• Damaged or Defective Items
  Damaged or defective items will be replaced at our expense, failing which a full refund will be made.
• Customer Service
  Our business opening hours are between 9.00 am and 5.00 pm Mondays - Saturdays and between 11.00 am and 5.00 pm on Sundays. Customers can contact us by telephone at the number shown above. Our answer machine is available outwith these hours; calls left on our answering machine will be returned within 24 hours. Normal national telephone rates apply.
• Direct Mailing and Privacy Policy
  We operate a direct mailing list. This is maintained strictly on an opt-in basis. The information collected, consisting only of a name and an e-mail address, is used only for the purpose of providing our customers with news about our services. We will remove a customer's details promptly on request. We will never disclose customers' details to any third parties, except for the sole purpose of completing an order. All information received via customer orders is collected lawfully and in accordance with the Data Protection Act 1998. Any query re direct mailing or privacy should be forwarded to us using the e-mail address shown above, marked for the attention of Kerr Currie.
• Complaints Procedure
  While we aim to avoid complaints by providing a quality service, we recognise that an essential part of any quality service is the provision of an effective complaints procedure. Any complaints should be forwarded by e-mail to the address shown above, marked for the attention of Kerr Currie. Complaints should be made within seven days of the complaint first arising. We will endeavour to respond within five working days, with the intention of resolving all complaints fairly, confidentially, effectively and speedily.